Support
We're here to help
Stuck, curious, or something's not working? Email us at support@getchorelock.com and tell us what's going on.
Honesty first: we're a small team, so replies can take a couple of days. But a real person reads every email, and we answer all of them.
Common questions
What devices do we need?
A parent iPhone and a kid iPhone or iPad, all running iOS 18 or newer. You run everything from your phone; the kid's device is where chores get checked off and apps lock and unlock.
Do we need Apple Family Sharing?
Yes — your kid needs their own Apple child account in your Family Sharing group. That's how Apple lets an app lock and unlock things the official way. Never set one up? The app walks you through it step by step during setup.
Can my kid get around it?
Honest answer: we use Apple's official parental controls — the same system behind Screen Time — and we block everything Apple lets an app block.
For the things no app can block, like deleting the app or switching off its permission, we do the next best thing: the app tells on itself — you get a tamper alert on your phone, and your dashboard shows enforcement has stopped instead of pretending everything is fine. Anyone who promises "unhackable" is selling you a story. We'd rather tell you the truth.
Is there an Android or web version?
Not yet — we're building for iPhone and iPad first, and building it properly. If enough families want it, Android and a web dashboard are next on the list.
What happens when the time runs out?
Your kid gets a 5-minute heads-up — no surprise cut-offs mid-game. At zero, the apps they earn time for lock again. Calling can never be locked — period. Messages stays unlocked by default too (parents can change that).
What does the free plan include?
Real app locking, photo proof, approvals, and schedules for one kid on one device, with a starter chore list to get going. No ads, ever. Paid plans add more kids and devices, unlimited chores, and extras like rollover and streak bonuses.
My kid got a new device — how do I move Chore Lock over?
Install Chore Lock on the new device, tap "This is a kid's device," and pair it with a fresh code from your parent app — the same quick steps as the first time, including approving Apple's Screen Time permission on the spot.
Your kid's chores, earned time, and history all stay put — they belong to your kid's profile, not to the old device.
Can both parents use it? What about grandparents?
Yes — every plan includes two parents with full control, and approvals land on both phones. Whoever sees it first handles it.
The Family plan goes further: unlimited co-parents, plus a guest role for grandparents and sitters who can approve chores but can't change your settings.
What about vacations and days off?
Vacation mode is one tap, for one kid or the whole household. Apps stay free, chores become optional, and nobody's streak is broken. Turn it off when real life resumes and everything picks up where it left off.
Still stuck?
Email support@getchorelock.com with what you expected, what happened instead, and (if you can) a screenshot. That's usually everything we need to fix it fast.